In 2003, Congress passed the Fairness to Contact Lens Consumer Act (FCLCA), which put in place protections for a patient’s right to shop around for the best contact lens price. The 2004 Contact Lens Rule implementing the law required seller verification
of a prescription, or automatic verification should a prescriber not respond within eight business hours. Some online contact lens sellers use dangerous loopholes — including the use of robocalls — to bypass the verification process. An accurate and clear
prescription verification process is essential to ensure patients are not given wrong, unprescribed lenses that can result in permanent vision loss.