Sending Office: Honorable Anna G. Eshoo
Cosponsor H.R. 6987, the “TRUE Fees Act,”
Legislation to Increase Transparency of Internet, Phone, and Cable Bills
October 11, 2018
I invite you to cosponsor H.R. 6987, the Truth-In-Billing, Remedies, and User Empowerment over Fees (‘TRUE Fees’) Act, legislation that requires phone, cable and Internet providers to include all charges in the prices they advertise
for service, and provides remedies for consumers when they have been wrongfully charged.
Today, consumers are often sold a service for one price, only to be blindsided by higher bills at the end of the month from tacked on ‘service’ or ‘administrative’ fees. These ‘below-the-line’ fees add up to hundreds of millions of dollars each year for
service providers at the expense of consumers who have little to no option than to pay up. The TRUE Fees Act is commonsense legislation that brings transparency to consumers and empowers them when it comes to phone, cable and Internet fees. I’m attaching
a recent article about the bill from Ars Technica, “Hidden Fees That Raise Price of Broadband Would Be Banned By Proposed Law” (9/28/18) for your reference.
Specifically, the TRUE Fees Act requires phone, cable and Internet providers to include all charges in the prices they advertise for service; allows customers to end their contract without early termination fees if the provider increases fees during
the term of the contract; prevents arbitrary price hikes on equipment fees, unless there is actually an improvement made to the equipment; and prohibits forced arbitration clauses for wrongful billing errors.
Customers deserve to know exactly what they’re paying for these critical services. I urge you to join me as a cosponsor on this legislation to empower our constituents in the communications marketplace.
For more information, you can contact Kate Forscey with my office at Kate.Forscey@mail.house.gov.
Anna G. Eshoo
Member of Congress
e-Dear Colleague version 2.0