Sending Office: Honorable Richard M. Nolan
Co-Sponsor H.R. 4445 – Airline Consumer Bill of Rights Act
I ask for your support of H.R. 4445, the Airline Consumer Bill of Rights Act. This bill simply requires United States airlines to provide their passengers with a simple, one-page “bill of rights” at the gate and online. The measure is the exact language
I passed unanimously as an amendment to the Transportation & Infrastructure Committee’s Federal Aviation Administration (FAA) Reauthorization bill back in June of this year.
Specifically, the “one-pager” outlines for passengers what happens when: their flight is cancelled or delayed; they are involuntarily denied boarding; their luggage was lost or misplaced; or they have limited mobility due to a disability or injury. After
enactment, airlines would be required to provide a one-page document to the Department of Transportation (DOT) within 3 months, and mandates the DOT to approve it within 3 months of receiving it. Once approved, the airline must make a copy readily available
on their website and at the ticket gates for customer use.
Currently, the European Union provides such a document, which is shown
here. In the United States, airline passengers have to comb through up to 37,000 pages of legal jargon in order to merely attempt to understand their rights. As a result, consumers rarely know what they are entitled to, and are completely at the discretion
of how an airline interprets their customer language.
With the Holiday season in full swing, I urge you to support me in providing this basic, commonsense one-pager to increase safety, convenience and transparency.
Thank you for your consideration of this nonpartisan effort. Please contact Eddie Wytkind on my staff with any questions.
Richard M. Nolan
Member of Congress
e-Dear Colleague version 2.0